Gaming is at its best when it is entertainment. aqo99 believes that playing responsibly is what makes gaming truly enjoyable. We are here for you — from helping you set the right limits to providing support whenever you need it.
Aqo99 is more than a gaming platform — we genuinely care about your mental and financial well-being.
Measures aqo99 has in place to keep you safe
Set your own daily, weekly, or monthly deposit and betting limits. aqo99 will not allow you to exceed them.
Sometimes you just need a break. Pause your account for anywhere from 24 hours to 30 days — your account stays open, but all gaming activity is suspended.
If you feel you are losing control, you can exclude yourself completely for a period of 6 months to 5 years. This decision cannot be reversed.
If you have been playing for an extended period, aqo99 will remind you how long you have been playing and how much you have spent.
If your losses reach a set amount, your account will automatically end the session. This is a highly effective way to limit financial losses.
Whenever you feel you need help, our trained support team is always here for you — no judgment, just support.
Responsible Gaming means enjoying gaming as a form of entertainment — not as a way to make money, relieve stress, or escape from problems. At aqo99, we believe that gaming is far more enjoyable when you play with a clear head and within sensible limits.
Online gaming has reached a wide audience across Bangladesh, and with that growth comes a greater need for responsible behaviour. aqo99 is more than a gaming platform — we want to build a responsible community where every player games safely, mindfully, and in control.
Responsible gaming comes down to three simple principles: bet within your financial means, respect your time limits, and never make decisions based on emotion. Follow these three rules and gaming becomes a genuinely enjoyable experience.
Please Note: Do not chase your losses by placing bigger bets to win back what you have lost. This is known as "chasing losses" and is one of the key signs of problem gambling.
Aqo99 provides a set of practical tools to help you stay in control of your gaming. They are easy to use and can be adjusted at any time from your account settings.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Reductions take effect immediately, but increases require a 7-day waiting period — this is a deliberate safeguard.
Decide in advance how long each session will last. Once that time is up, the system will notify you and can automatically end your session if needed.
Your session will end automatically once your losses hit a preset limit. This is the most effective tool for preventing chasing losses.
Take a temporary break for 24 hours to 30 days. During this period, you will not be able to log in or place bets, but your account will not be closed.
Exclude yourself completely for 6 months, 1 year, 3 years, or 5 years. Your account cannot be reactivated during this period. This is a serious step — only use it if you genuinely need it.
To use these tools, go to your account settings or reach out to our support team. Support email: [email protected]
We do not always notice when gaming starts becoming a problem. Watch out for the following signs — they may indicate problematic gaming behaviour:
You keep placing larger bets to recover lost money and find yourself unable to stop.
You are using money set aside for household expenses, bills, or debt repayments to fund your gaming.
You are hiding your gaming from family or friends and lying about how much you play.
You are in a bad mood, feel anxious, or cannot sleep when you are not playing.
You are neglecting work, studies, or family responsibilities to keep gaming.
You have tried to stop gaming but have failed repeatedly.
If one or more of the above signs apply to you, do not wait — contact our support team or use the self-exclusion feature right away.
Ask yourself the questions below. If you answer yes to most of them, consider seeking professional support.
Do you spend more time or money on gaming than you planned?
Have you ever felt that you should cut back on or stop gaming?
Do you feel restless or irritable when you are not gaming?
Do you turn to gaming as a way to escape problems at home or at work?
Are your family members or loved ones concerned about your gaming habits?
Have you borrowed money or sold possessions to fund your gaming?
Responsible gaming does not mean stopping — it means playing the right way and having fun doing it. The habits below will help you enjoy gaming over the long term:
Aqo99 takes the protection of minors (under 18) extremely seriously. Age verification is mandatory at registration, and any account suspected of being used by a minor is subject to investigation.
Advice for parents: If your child uses a smartphone or computer, consider installing parental control software. We also recommend not saving your login credentials on shared devices.
If you suspect your child has created an account on our platform, contact support immediately. We will take prompt action and close the account without delay.
Frequently asked questions about responsible gaming
Join aqo99 and experience the benefits of responsible gaming firsthand. Your safety is our top priority.