Aqo99 Privacy Policy — How We Keep Your Information Safe

We collect certain information while you use the aqo99 platform. The sole purpose of this is to provide you with a better and more secure experience. We never ask for unnecessary data and will not collect anything beyond what is needed without your consent.

Information Collected at Registration

• Full name and date of birth (for age verification)
• Email Address and Mobile Number
• Residential address and country
• Username and password (stored in encrypted form)
• Payment method details (Mobile Banking/Nagad/Rocket number)

Automatically Collected Information

• IP Address and Device Type
• Browser and operating system information
• Time spent on the site and pages visited
• Login and logout timestamps
• Betting & Gaming History

Information Collected for KYC Verification

• Copy of National ID or Passport
• Selfie or photo (where applicable)
• Proof of Address Document (utility bill, etc.)

Aqo99 uses collected data only for its intended purposes. Before using your information, we always ask ourselves — is this truly necessary for the user? The key uses are outlined below:

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time by contacting support. This will have no impact on your account or services.

Aqo99 never sells or rents your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Legal Authorities: Information may be disclosed in response to lawful requests from courts or regulatory authorities under Bangladeshi law.
• Security Partners: Limited data may be shared with trusted technology partners for fraud detection and cybersecurity purposes.
• Business Transfer: Users will be notified in advance of any changes to aqo99's business structure.

Cookies are small text files stored in your browser. aqo99 uses cookies to enhance your experience — such as remembering your login details, saving language preferences, and analyzing site performance.

Types of Cookies We Use

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Performance Cookies: Helps us understand which sections of the site are most frequently used.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Used to analyze user behavior and improve the site.

Aqo99 uses industry-leading technology to keep your data secure. Our security infrastructure is multi-layered — meaning your information is protected by multiple barriers, not just a single line of defense.

• 256-bit SSL/TLS Encryption: All data transmitted on the site is fully encrypted.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are monitored around the clock.
• Regular Security Audits: Regular system audits are conducted by external security experts.
• Data Backup: A secure, encrypted backup system is in place and active.
• Staff Training: All aqo99 staff receive regular training on data protection.

Aqo99 believes you have full ownership over your personal data. You may exercise the following rights at any time:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You may update or correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a readily readable format.

To exercise any of these rights, reach out to our support team. We typically respond within 30 business days.

The aqo99 platform may integrate third-party services (such as payment gateways). These services operate under their own privacy policies, which are outside of aqo99's control.

• Payment gateways (Mobile Banking, Nagad, Rocket) — each operates under its own privacy policy.
• Analytics providers — only aggregated statistical data is shared, never personal information.
• Live chat software — all conversation data is kept secure.

Aqo99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. Age is verified at registration, and any suspicious accounts are subject to investigation.

If a parent or guardian believes their child has created an account on aqo99, please contact our support team immediately. We will take swift action.

Aqo99 may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Revised" date at the top of this page.
• For significant changes, we will send a notification to your registered email address.
• You will be notified of any policy updates the next time you log in.

Continued use of the site after any changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, our dedicated support team is available 24/7, seven days a week. We take every request seriously and work to resolve issues promptly.

This Privacy Policy was last updated on 1 January 2026.